- Access to medical records
- Change of address
- Choose Well
- Complaints policy
- Department of Health Guidance
- Disabled Access
- Doctors Further Education/Training
- eDSM - Enhanched Data Sharing Model
- Fertility Treatment
- Freedom of information Act
- Health Visitors
- History of Keyworth Medical Practice
- NHS Constitution
- Patient confidentiality
- Patient Participation Group
- Patient rights and responsibilities
- Patient Survey 2012
- Practice Boundaries for patient registration information
- Practice Boundaries Map
- Quality Control - Appraisal and Revalidation
- Regulation of Doctors
- Useful Website Links
- Using this website
- Violent or abusive behaviour
- Who can see your Medical Records ' Summary Care Record'
- Your local CCG
- Volunteer Mini Bus Drivers
Change of address
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.
We have a complaints procedure. If you would like a full copy of the procedure please ask at reception. Any complaint about the conduct of any of the Keyworth Medical Practice staff, should be made, preferably in writing to the practice manager Mrs Michelle Broutta, but a telephone call is acceptable. If you put it in writing you will receive a written reply. If she cannot resolve the problem the matter will be referred to the senior partner (Dr Langridge). If you feel your problem is one that should not be dealt with by the practice you can write direct to:- Complaints Manager , Birch House, Southwell Road West, Mansfield, Notts NG21 0HJ.
Information is also available on the Care Quality Commission Website (CQC)
Primary Care, Public Health, Military Health, & Offender Health Complaints send to NHS England
Any other complaints i.e secondary care, community provision, commissioning please send to Patient Advice Liaison Service (PALS)
Access to medical records
The practice is registered and complies with the Data Protection Act 2008 Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
Confidentiality of patient information is an essential part of medical care. Because the NHS is large and complex, confidentiality issues are regulated. This is because confidential information needs to be shared amongst different people and those working in the NHS have to keep it safe.
For instance. When your doctor refers you to a hospital specialist, he or she has to write a letter to that specialist with your personal and medical details. But it is not just the doctors concerned who see that information, it is also the secretary who types the letter, the clerk who files it in your records at the hospital, and the nurse who may be assisting the doctor that you see. The are also numerous others. And when the specialist sends a report back to us, that letter is seen by clerical staff at this Medical Practice who scan it into our computer system. That makes the information accessible by all the doctors and nurses and some others who work here.
We and the whole NHS recognise that patients have the right to confidentiality, and the right to know what its limitations are, and how he look after your personal information. We also recognise that you have a right to have a say in who sees your information and to be able to control it.
Some time ago an NHS committee led by Dame Fiona Caldicott drew up recommendations on how the NHS should deal with patient identifiable information. The report is known as the Caldicott Report and one of the recommendations is that each NHS unit should have an identifiable person who is responsible for the policy on these issues. That person is known as the Caldicott Guardian and for the Keyworth Medical Practice it is Dr Langridge. For Community staff it is Jane Wilson, a Health Visitor at East Bridgford Health Centre.
More information about Caldicott at www.doh.gov.uk/confiden/crep.htm
There is a notice in the Keyworth Medical Practice waiting room detailing general NHS policy on these issues.
Because this a new area for most people we would welcome feedback from you if you have questions or issues you have views about and want to make them known. You are welcome to email us by clicking here. We will reply.
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.
Your local CCG
The area served by Keyworth Medical Practice is in the district Rushcliffe Clinical Commissioning Group (CCG) , which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, look at Your PCT Guide to Primary Care Services at www.nottspct.nhs.uk or get the information you need at www.nhs.uk
The CCG also produces Your Guide to Local Health Services.
Rushcliffe CCG is a Clinical Commissioning Group (CCG) within the NHS. It brings together a powerful coalition of 16 local general practices, community health professionals (including nurses and therapists), and the local registered population (122,000 patients), to plan and fund local health services.
Commissioning is the process of assessing health needs, identifying the services required to meet those needs and then buying those services from a wide range of healthcare providers, which can include hospitals, pharmacies and voluntary organisations.
Clinical Commissioning offers front-line clinicians, such as doctors and community nurses, the opportunity to play major role in the development and delivery of strategies and activities that improved local health and well-being.
As from 31 March 2013 Primary Care Trusts ceased to exist.
Clinical Commissioning Group (CCG) Authorisation
Rushcliffe CCG is in the second wave of the Department of Health’s authorisation process to become a statutory NHS organisation in March 2013.
The process of authorisation will ensure that emerging CCG's will be able to show that they can commission services effectively and that they have met a series of benchmarks which prove they are able to assume their responsibilities for managing health care budgets for their local communities.
In order to become established each emerging CCG is required to go through an authorisation process. This is to assure the NHS Commissioning Board that CCGs are able to:
- Commission safely
- Discharge responsibly their stewardship of NHS budgets
- Exercise their functions in relation to improving quality, reducing inequalities and being efficient
- And hence deliver better outcomes within their resources.
As part of this there is a process whereby CCGs need to submit an application and a range of supporting documents to demonstrate how they meet the required standards (domains) set by the NHS Commissioning Board.
Rushcliffe CCG has been selected as a Wave Two CCG and therefore our application submission has to be submitted by 3 September 2012. The CCG must ensure a copy of the declaration of compliance and accompanying documentary evidence is available on its website. Next steps in Rushcliffe CCG journey to establishment is a site visit in the autumn. We will know the outcome of authorisation by the end of November/beginning of December with a view to being formally established as a statutory body on 1 April 2013.
Patient Participation Group
Click here to link to the PPG page for full information about the group.
Family health visitors (Public Health Practitioners)
Walk in clinic Mon 2.00pm – 4.00pm
There is a new Busy Babies
The health visitors are available to advise on child development, immunisations and childcare. Baby weighing facilities are available. Jane is an approved nurse prescriber and is able to issue prescriptions for some childhood ailments. Please do not bring ill children to these clinics as it may pass infection on to others. Welfare foods are available at the clinic and as well as vitamin drops.
The health visitor can be contacted on 0115 8837000 to make an appointment for a private consultation on a variety of issues, for example toileting, Sleep management, behaviour management, immunisations, health promotion, post – natal depression, feeding advice, weaning etc.
Stephanie Waterhouse and Jane Dingley do antenatal classes on Wednesday afternoons.
Health Visitors also have a duty to protect children and are therefore trained in child protection issues.
On Wednesday mornings there is a post-natal group for new mothers and their babies. Invitations are sent to all new mothers by the health visitor inviting them to attend a 5-7 week post-natal group. Subjects include, play, weaning, sleep management, safety, baby massage, minor ailments in babies etc.
The health visitors can be phoned on weekdays for advice on (0115) 8837000 If they are unavailable a message will be taken (until 4-30pm) and they will phone back when they return to the office.
Parents can also ring NHS direct for advice on 08454647, Dr Langridge, Dr Small, Dr Hamilton, Dr Shroff & Dr Akhtar are approved to undertake Child Health Surveillance.
Department of Health Guidance Information
All Staff are aware of the following documents:
· Relevant guidance and codes of conduct relating to consent published by professional registration councils such as the General Medical Council, Nursing & Midwifery Council, General Social Care Council and the Health Professions Council
Regulation of Doctors
There are certain standards that have to be met by all doctors working in your Practice, including those working as locums.
(Nurses have their own similar codes of practice)
1) All doctors have to have completed their medical degrees, followed by a prescribed period of training specifically geared to General Practice, typically a three-year course supervised by a University department of General Practice.
2) All have to be registered with the General Medical Council (GMC) and have a Licence to Practise.
3) All have to carry indemnity insurance in case of medical accidents, renewable yearly.
4) The Practice as a whole is registered with the Care Quality Commission (CQC)
Doctors Further Training/Education
In addition all doctors have to provide evidence to the regulatory bodies of continuing education and learning. This is to ensure that doctors are up to date with latest best practice and can incorporate this into their care.
Apart from formal learning on educational courses, reading and on-line study, we have to show continuing reviews of policies and procedures, with mandatory refresher training in important areas such as resuscitation techniques, child protection and safeguarding of vulnerable patients.
Complaints and significant events are recorded and discussed at regular meetings; this with the aim of learning lessons that might lead to improvements in quality of care. With our community nursing colleagues we also review all aspects of palliative care.
As a Practice we engage with the Primary Care Trust (PCT)/Clinical Commissioning Groups, looking at ways of ensuring we obtain best value from the healthcare budget for all our patients. Examples here would include cost-effective prescribing, monitoring referrals to hospital and the outcomes of hospital stays, use of Community Services.
Quality Control - Appraisal and Revalidation
Each year every doctor has to produce a portfolio of evidence to show that such work has been done, and how this has led to changes and improvements of their daily practice.
This process is known as APPRAISAL and is undertaken by an independent doctor from another practice, or even region, allocated randomly. He or she will have had special training for this role, and cannot appraise a friend or a colleague from his or her own Practice. They will ensure that the appraised doctor has undertaken the equivalent of a minimum of 50 hours of relevant up dating outside their daily medical duties. Their overall effort is scored against a national framework of standards set by the GMC.
A satisfactory Appraisal is expected every year, and these appraisal reports are further to be assessed every 5 years in a new process set up by the GMC from December 2012. This is known as REVALIDATION, and is undertaken by a senior management Clinician at PCT level, and is a further check on quality at GP level.
A satisfactory Revalidation will be necessary for a doctor to retain his or her Licence to Practise, and these will begin taking place from 2013 on a rolling 5 yearly cycle.
Further information on Revalidation is available from the GMC website: www.gmc-uk.org
Patient Survey 2012
Enhanced Data Sharing Model - eDSM
As from 31 March 2013 Primary Care Trusts ceased to exist.
Volunteer Mini Bus Drivers
Keyworth & District Community Concern Trust can offer full minibus training, if you can give them a couple of hours of your time please Contact: 01159142010