Most of our Routine appointments are set up many weeks in advance and if you ring for a routine appointment you will be offered one of them. In order to make a supply of routine appointments available at shorter notice, each doctor provides 3 to 4 extra appointments each day that are made available from 8am, 2 days before. We call these 48 hour appointments. The most effective way of securing such an appointment is to book online using SystmOnline.

We regard it as very important that you get seen as soon as you need to. If there is no appointment available that you feel is soon enough for you must say so. Our reception staff are not qualified to make medical judgments, but if you feel you need to be seen sooner, our reception staff will pass your details to the triage team (doctor or specially trained senior nurse in the building) who will ring you back and discuss your problem. They will then arrange for you to be seen appropriately. The triage team has access to doctor and nurse appointments that reception staff cannot use. This system cannot usually provide appointments for a particular doctor or nurse.

We are proud of our triage system, which this practice helped pioneer. Everyone gets seen according to their medical needs. So if you think you need to be seen more quickly than the available appointment you must tell us.