Repeat prescription arrangements

Please read the counterfoil instructions if you are handing or posting it in.  Each item you require must be marked with a tick in the box.  If nothing is marked we assume nothing is required.

The prescription counterfoil has a list if drugs that are officially repeatable. On the right hand side of the drug there is a box that needs to be ticked to request it. Just tick the ones required. Drugs that are not repeatable are not listed on the counterfoil. If you are on regular medication that is not on the counterfoil, only your doctor can add it. You would have to negotiate this with your doctor. A phone call may be sufficient.

Please allow at at least TWO working days for the processing of your prescription request. It will be ready after 3pm on the second day, when it can be collected, or it will be posted back to you if you enclose a stamped, addressed envelope. If you request, all your prescriptions can be delivered to the Co-op chemist in Keyworth or the Keyworth Pharmacy. You can also hand the counterfoil in at either of the Keyworth pharmacies, but it will take THREE working days. If you are on our dispensing list (because you live more than a mile from a pharmacy), you collect your medication from our dispensary in the upstairs reception area.

If you are not on our dispensing list we think best way is to send your request to a Keyworth pharmacist and collect the medication from there 3 working days later, (You will have to sign a form at the pharmacy to get started).

We have a new internet repeat prescription ordering system which we particularly recommend. To use it you first need a username and password from reception, then follow the link from our home page to SystmOnline that allows you to order from your own record.

All repeat prescriptions are recorded by computer and form an important record and check on your treatment. Your consumption of medications is checked regularly by the responsible doctor and inconsistencies will be discussed with you. We normally issue sufficient for at least a month. If you have had a prescription and are requesting another before you have used the previous supply you should tell us the reason, otherwise we may be unable to issue another until the due date.

Why it takes 2 days to process a prescription.
With so many people taking medication on a regular basis our practice has to deal with 150 to 200 requests for repeat medication every working day. Each request has to be checked by the person dealing with the request against the patient's records to ensure that it is legitimate and appropriate. When that has been confirmed the prescription is printed. The prescriptions are then sorted so that the doctor responsible for the prescription can be presented with it for checking and signing. Prescriptions are usually signed at about 11-30am each day when doctors have finished their first morning surgery. They are then re-sorted according to whether they are to collected from the surgery, posted, dispensed or sent to the local pharmacy. Many requests generate queries or problems that need a doctor to spend a considerable amount of time sorting out, sometimes by phoning the patient back about it. To do this job efficiently takes about 48 hours.
In an emergency prescriptions can be produced quickly. We need to print it, then get it checked and signed by a doctor. This would normally take no more than a couple of hours.