The practice team at Village Health Group Keyworth have been working hard to ensure that the medical practice remains a safe place for its patients and staff.
We have been carrying out a number of risk assessments to ensure that we operate in line with Government Guidelines regarding Covid-19.
We would like to reassure our patients that a number of actions have been taken to ensure the protection of our staff and patients such as:
• Clinical staff will be wearing PPE in line with infection control guidelines when seeing patients
• Patients are requested to attend appointments alone where possible and if appropriate
• We are asking all patients visiting the practice to wear a mask or face covering (such as a scarf or bandana)
• We are asking patients to arrive on time for their appointment, please do not arrive too early or late to avoid unnecessary prolonged contact with other patients in the waiting area
• Increased cleaning measures in line with infection control guidelines throughout the practice
• Protection screens at reception
• Socially distanced seating in the waiting area
• Hand gel and sanitisation products available for patients in the waiting room and clinical rooms.
• Zoned entrances and toilet facilities
The practice is currently operating a telephone triage appointment system. If you require an appointment with a doctor or nurse , please telephone reception who will arrange a telephone appointment in the first instance.
We would ask that patients do not attend the practice unless a face to face appointment has been arranged with a doctor or nurse.
Last week the NHS wrote to those people considered to be at highest clinical risk from coronavirus (COVID-19) to inform them that they should stay at home at all times and avoid all face-to-face contact for a period of at least 12 weeks. This is set out in the Public Health England guidance published on 21 March 2020. This is known as ‘shielding’.
The GPs and hospital clinicians looking after people in these groups have also received letters informing them of the highest clinical risk group and have been asked to review their patient lists and to add in any patients they think should be on that list.
Please see the below link for frequently asked questions relating to this from the Nottingham & Nottinghamshire Clinical Commissioning Group.
Coronavirus (COVID-19): what you need to do
Stay at home
You should only leave the house for one of four reasons:
Advice for people with severe health conditions
This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice Monday 23rd March 2020. Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.
More useful resource contact information for people needing support during the Coronavirus
Due to the Coronavirus our pharmacy opening times have altered to the following times:
Monday – Friday 8am-8.30pm
We apologise for any inconvenience caused.
Please be advised:
We are experiencing a high demand from patients for medication.
Due to the shear work load please allow sufficient time between ordering and collecting. We usually operate a 3 day turnaround and this is now extended to 5 days to help us deal with the volume.
We are working to make sure everyone gets the medication they need as quickly as we can.
Please consider waiting a little longer than usual before coming to collect.
We are also experiencing a high volume of telephone calls on our dedicated prescription line and pharmacy line. Please do keep trying and we will answer you as soon as we can.
Thank you in advance.
If you have concerns that you may have been exposed to or become infected, please do not attend the practice or hospital. Please remain at home and follow instructions on the following link from NHS111.
NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. NHS England are advising for patients in the 1st instance to visit this link for more information instead of calling due to NHS111 experiencing very high call volumes.
More information on the virus can also be found on the following link from NHS England
The Practice following guidance from the CCG have decided to suspend all bookings until further notice. Further to this from Thursday 19th March 2020 on advice from the Government no routine work will be undertaken. We will only be dealing with urgent medical problems and this will be done over the telephone.
Should your appointment require you to attend the Practice, then the GP/Nurse will then invite you down to the Practice once they have discussed your current health.
You can help too, germs can live on some surfaces for hours. To help protect yourself and others:
Always carry tissues with you and use them to catch your cough or sneeze.
Bin the tissue, to kill the germs, wash your hands with soap and water, or use a sanitiser gel.
We can now confirm we have had a patient from this practice who has tested positive for the Coronavirus. We cannot stress enough the importance of not attending the Practice to help protect patients and staff.
Further guidance on what you should do if you feel you may have symptoms, including information on self-isolating, can be found on the above link from NHS England.
If you would like to book or cancel your appointment or order your repeat prescription online, please ask the receptionist for details, (more…)
We aim to provide high quality medical care, encourage good health and help you to make decisions about your own well-being.
Village Health Group
In the last week we have officially merged with East Leake Medical Group to become Village Health Group. Although we are in the middle of a pandemic, the merger had to go ahead for contractual reasons- but as patients you will not notice any differences to the services we provide other than those that have already happened due to coronavirus. Your GPs and nurses haven’t changed, and you don’t have to travel to Keyworth to see a health professional. In the coming months, we will be working behind the scenes to develop and improve the practice following the merger, and we’ll keep you updated of any changes as we go along.
Keyworth Medical Practice and East Leake Medical Group are planning to merge in April 2020
The demands on GP services are increasing and it’s getting to harder to do all the things that our patients and the NHS want. Larger practices are more able to meet these challenges because they can:
• Improve resilience by being able to share knowledge, work, staff, and training resources.
• Create efficiencies by doing things once for all practices sites, for example administrative work and inspections.
• Share staff, and create more opportunities for existing staff to develop their career and so offer more and better services to patients.
• Take advantage of opportunities to take on new work and contracts that aren’t possible for smaller businesses.
What does this mean for patients?
• In the short term you won’t notice many changes as we’ll be working on the administration side of merger
• We intend to be able to increase the range of services and access to clinical advice we can provide to our patients in the coming months and years as a result of merging
• You won’t have to travel to East Leake Medical Group practices to access appointments that you currently have at Keyworth
• You may have a choice to do this in future- for many people are already seeing GPs and nurses in the evenings at Keyworth and Wilford offered through the Rushcliffe Improving Access service.
What’s next and how do I have my say?
• We will be holding a public meeting on Wednesday 20th November from 6.45pm-8pm at the Village Hall in Keyworth. Address as follows: Village Hall, Elm Ave, Keyworth, Nottingham NG12 5AN.
• You can write to the practice or email us at [email protected]
• You can e-mail our Patient Participation Group at [email protected]
As a Rushcliffe patient you can now access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.
You can book through your surgery during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of three locations across the borough.
The location will depend on the day of your appointment.
The additional evening and weekend appointments will be available at:
PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN GP PRACTICE.
THERE IS NO WALK IN SERVICE OFFERED.