Frequently asked Questions

If you have a question that you feel could be helpful to patients, please email the practice or leave your question with the reception. 

Thank you

Q. How do I book appointments online

A. Please contact the reception for a user name and password. A  form of ID will be required.

Q.  Why can’t I book a nurse or blood test appointment using the online system.

A.  The receptionist needs to allocate differentent  appointment durations depending on the type of test or treatment that is needed.

Q. Why is there a queue at reception

A. Some things a patient can do to avoid the need to go to reception.

If you use the internet, ask the receptionist for a user name and password to order your repeat prescriptions and make appointments online. If you have a mobile number you can receive a reminder of your appointment, we need to record your consent on our computer system for this.

Some patients pick up prescriptions from the reception desk. Local pharmacies can do this for you, you will need to go to the pharmacy of your choice and sign a form. The next time you have a prescription (if it’s a repeat you can order online) you can go to the pharmacy to pick up your medication.

Use the check in screen

The least busiest time at reception is between 1-3:30pm.

We are sorry that sometime patients need to queue outside reception. We like to make sure each patient has the time that they need with the receptionist and in a confidential manner. By having 2 receptionists in the same area this would mean that the confidentiality would be lost.