Complaints policy

If you have any problems with our services or the way we conduct ourselves, please speak to a member of staff regarding you concern. If you feel this has not resolved the matter or your concern is not being taken seriously, please contact our manager.

If you would like to make a formal complaint please write to Dr Langridge & Partners. Following receiving you complaint we will endeavour to resolve the matter as quickly as possible and will contact you in writing.

If you feel your problem is one that should not be dealt with by the practice you can find an alternative route to complain below:

Patient Experience

Greater Nottingham Clinical Commissioning Partnership (comprising Nottingham City, Nottingham North and East, Nottingham West and Rushcliffe Clinical Commissioning Groups) has an information and advice line for patients and the public about local NHS services.

The Patient Experience Team will:

  • Provide a confidential listening and support service for any concerns that patients and the public may have
  • Provide information about NHS treatments and services
  • Help patients, their relatives and carers find their way through the NHS

Contact the Patient Experience Team

Telephone: 0115 8839570 or 0800 028 3693 (option 2)

Email: ncccg.patientexperience@nhs.net

In writing:
Patient Experience Team
Greater Nottingham Clinical Commissioning Partnership
Standard Court
1 Park Row
Nottingham
NG1 6GN

In person:

If possible, please make an appointment as there may not be anyone available from the team if you call in.