Complaints policy

If you have any problems with our services or the way we conduct ourselves, please speak to a member of staff regarding you concern. If you feel this has not resolved the matter or your concern is not being taken seriously, please contact our manager.

The Patient Liaison Service (PALS) is available for help and advice and may be able to assist in resolving your concerns. Please contact free phone 0800 015 3367 or email

If you are unable to do any of the above or would like to make a formal complaint please write to Dr Langridge & Partners. Following receiving you complaint we will endeavour to resolve the matter as quickly as possible and will contact you in writing.

If you feel your problem is one that should not be dealt with by the practice you can find more information here, Making a complaint.

Information is also available on the Care Quality Commission Website (CQC). More information on your rights when it comes to making a complaint can be found here.