We make every effort to give the best service possible to everyone who attends Village Health Group.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Primary Care – GP, dentist, pharmacist or optician

 From 1 July 2023, if you wish to make a complaint about primary care, please contact the service directly. Alternatively,

 Email nnicb-nn.patientexperience@nhs.net 

 Telephone: 0115 8839570 or

By post: Patient Experience Team, Civic Centre, Arnot Hill Park, Nottingham Road, Arnold, Nottingham, NG5 6LU

 If you would like further information please follow the link to the ICB website: Patient Experience and Complaints - NHS Nottingham and Nottinghamshire ICB