Out of hours arrangements

Out of hours arrangements

Between the hours of 6.30pm and 8.00am, outside our normal surgery hours, please call 111. The normal surgery number is 0115 937 3527 which has a recorded message asking you to dial 111 . If your problem needs to be dealt with by a doctor you will be looked after by Nottingham Emergency Medical Services (NEMS).

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

NEMS operates from a Primary Care Centre based in what used to be the old AA building on Derby Road on the corner of Triumph Road. It is about 400 yards past the QMC on the left hand side as you approach the City centre from the roundabout on the Ring Road.  It is a specially designed consultation suite and administrative centre with a fleet of cars, an ambulance, nurses and doctors.  This so that patients who are able to travel can come or be brought to the centre where there are full facilities for medical examination. Doctors are able to make home visits on patients who need to be seen by a GP out of normal hours. (Other centres are sometimes used in addition)

Please note that all phone calls to NEMS are voice recorded.

Whenever you are given advice by NEMS or a doctor sees you, the details are transferred electronically to the Keyworth Medical Practice so that we are fully aware the following morning.